At Techo Traders, customer satisfaction is important to us. Please read this Return, Refund, and Warranty Policy carefully before purchasing. By purchasing from us, you agree to the terms below.
1. 5-Day Checking Warranty (Signal Issue Return)
If you do not receive any signal from our antenna, you may request a return within 5 days from the date of delivery, subject to the following conditions.
Conditions
- The antenna must be properly fixed in an outdoor installation.
- The product must be in original condition, without physical damage.
- The antenna must be returned complete inside our original packaging box.
- Do NOT remove the serial number sticker on the antenna. Antennas with removed or tampered serial numbers are strictly not eligible for a refund.
- The return request must be made within 5 days of delivery.
Mandatory Evidence (Compulsory)
- 📸 Clear photo of the outdoor antenna installation
- 📸 Clear photo of the router with the antenna connected
⚠️ Requests without the above evidence will not be accepted.
2. Refund Process
- Refunds will be issued only after receiving and inspecting the returned antenna.
- Refunds will be made via bank deposit only.
Refund Deductions
If any damage, misuse, or missing parts are found during inspection, the relevant amount will be deducted from the refund.
- White Cable Cleanliness Condition: If you chose white color cables, please return them back to us in their original color. If returned excessively dirty or stained, we will deduct 50% of the wire value during refund calculation.
🧮 Interactive Value Deduction Estimator
Calculate your adjusted claim settlements instantly before scheduling a return. Use our self-service calculator to cross-match your antenna model variant and itemize any micro-component reductions (such as cables, U-bolts, dipole box modules, or structural elements) automatically.
Launch Refund Calculator →Refund Timeline
Approved refunds will be processed within 3 working days after the return parcel is received and inspected at our facility.
3. 12-Month Service Warranty
- ✅ No refunds are provided under this warranty.
- ✅ We will repair and return the same antenna to you.
- ✅ No service charges for repairs under this warranty.
- ✅ If parts need replacement, only the part cost will be charged.
- ✅ Payment for parts must be made via bank deposit in advance.
⚡ Warranty Exclusion: Lightning strikes and surge damage are not covered under warranty.
4. Customized Orders
Since customized items are tailor-made exclusively according to your specific requirements, they cannot be resold to other customers. Therefore, customized orders are not eligible for returns, refunds, or replacements.
However, your custom order is fully covered under our Service Warranty for any necessary repairs or maintenance.
5. Cash on Delivery (COD)
Cash on Delivery is not available for service warranty claims or parts replacement orders. All warranty-related transactions must be handled via bank deposit.
6. How to Submit a Warranty or Return Claim
- Contact us on WhatsApp at +94 70 665 6007
- Provide your order number and purchase date
- Send the mandatory photos as described above
- Repack the antenna carefully inside our original packaging box with the serial sticker intact
- Our team will review and respond within 1 working day
- If approved, we'll provide the return address and instructions
